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Report a safety issue

First, please stop using and charging the device now.

Unplug it and keep it away from anything flammable. If anyone is hurt, get medical help first.

Address (for the return label)

Photos (only if it’s safe to take them)

JPEG, PNG, MP4 or MOV · up to 5 files

No receipt or proof of purchase needed. Our safety team will contact you within 1 business day to arrange a free return of the device and its charger.

  • Sent straight to our safety team
  • Free return of the device and charger
  • A replacement or refund, and we’ll share what we found

No receipt or proof of purchase needed. Our safety team will contact you within 1 business day to arrange a free return of the device and its charger.

  • Sent straight to our safety team
  • Free return of the device and charger
  • A replacement or refund, and we’ll share what we found
You must be 21 or older to file a claim.
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