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Ooze Warranty Program

Warranty terms

Ooze offers two limited warranty programs for Covered Devices: every Ooze device with a battery. Your warranty starts on the date of retail purchase or delivery, whichever is later. You don’t need to register your device to file a claim.

Start a warranty claimBack to the warranty home page

On this page

  • Warranty programs
  • What’s covered
  • What’s not covered
  • Before you file
  • When a claim is approved
  • Lost, stolen or damaged packages
  • Warranty disclaimers
  • Limit of liability

Two warranty programs

Warranty coverage only applies to the Covered Devices listed below. It does not extend to Ooze products that do not include a battery including, but not limited to, silicone-glass, glass pieces, rolling trays, device attachments, and silicone accessories.

5

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You must be 21 or older to file a claim. One claim per device. If the same product is sold out, we’ll offer the closest match or store credit.

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years

Ooze Standard Limited Warranty (the “OSLW”)

Covers a Covered Device for five (5) years from the date of retail purchase or delivery, whichever is later. It applies only to:

  • Twist Slim Pen 2.0
  • Twist Slim Pen (Slim Twist)
  • Smart Battery
  • Digit
  • Quad 2
  • Quad
  • 650 Standard / 650 Twist

No longer sold, still covered: Slim Twist Pro, Touchless, Twist Hot Knife (battery only), 900 Standard / 900 Twist, 1100 Standard / 1100 Twist

1year

Ooze Limited Warranty (the “OLW”)

Covers a Covered Device for one (1) year from the date of retail purchase or delivery, whichever is later. It applies only to:

  • Beacon
  • Booster
  • Bot
  • Brink
  • Drought
  • Duet
  • Duplex 2
  • Duplex Pro
  • Electro Barrel
  • Flare
  • Hinge
  • Hivo
  • Hoot
  • Hover
  • Movez (speaker not covered)
  • Peel
  • Pinch
  • Pronto
  • Ripley
  • Runt
  • Shroom
  • Tanker
  • Titan
  • Vault
  • Verge

No longer sold, still covered: Comet, Duplex, Fusion, Novex, Novex 2, Signal, Slim Clear, Trigger

What’s covered

The OSLW and OLW cover these Covered Device defects:

  • Devices that don’t turn on
  • Devices that no longer hold a charge
  • Devices that don’t charge at all
  • Internal malfunctions (button, screen, heating)

What’s not covered

  • Lost or stolen devices
  • Wear and tear from normal use
  • Damage caused by cartridge or atomizer leaks
  • Damage from dropping the device
  • Water damage
  • Use other than the device’s intended purpose
  • Damage from a personal attempt at repair
  • Ooze products without a battery: silicone-glass, glass pieces, rolling trays, device attachments and silicone accessories
  • Attachments, which wear like consumable parts: atomizers, hot knife tips and Hover tips
  • Chargers, including the Ooze Smart USB charger
  • The Wink Flashlight Pen

What voids your warranty

Any Covered Device that has been altered or modified in any way is no longer eligible for OSLW or OLW coverage. Disqualifying alterations or modifications include, but are not limited to:

  • Rhinestones or decal attachment
  • Adding glue of any kind to the device
  • Stickers or paint
  • Use with a non-Ooze attachment
  • Charging with a non-Ooze charger (this applies to 510 chargers that screw onto the top of the device)
  • Counterfeit devices

Never try to open any Ooze device or reach the lithium-ion battery. It is extremely dangerous and immediately voids your OSLW or OLW.

Before you file

  • Use your device with care and clean it regularly.
  • You must be at least twenty-one (21) years old to file a warranty claim.
  • Bought it at a store or another website? You’re still covered. No receipt needed: just send photos or a short video showing the problem.
  • The OSLW and OLW only cover vaporizers, not attachments or additional functions (like the speaker on the Movez).
  • All warranty claims are subject to the discretion of Ooze.

When a claim is approved

You choose: a replacement (same model; colors may vary based on stock), or store credit for what you paid (our current price if you bought it elsewhere). Store credit is added to your oozelife.com account and never expires. Replacements ship free if your oozelife.com order was delivered in the last 30 days or hasn’t arrived yet; otherwise shipping is $7.95. If we need the device back first, we email a prepaid label.

Lost, stolen or damaged packages

The warranty covers devices that stop working. It doesn’t cover packages lost, stolen or damaged in the mail. For that, there’s Shipping Protection, an option at checkout on oozelife.com: if your package is lost, stolen or arrives damaged, we send it again or refund you.

File a shipping claimRead the Shipping Protection terms

Orders placed before November 9, 2026 are handled by ShipInsure: ooze.shipinsure.net

Warranty disclaimers

Except as expressly set forth above in the OSLW and OLW, Ooze disclaims all other express or implied warranties to the extent permitted by law, and specifically disclaims and excludes all implied warranties, including, without limitation, the implied warranties of non-infringement of third-party rights, merchantability, and fitness for a particular purpose. If such disclaimer of any implied warranty is not permitted by law, the duration of any such implied warranties is limited to the duration of the applicable warranties set forth in this limited warranty. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages, and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.

The OSLW and OLW give you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.

The OSLW and OLW provided herein are limited to the value of the covered device. Manufacturing specifications are subject to change without notice. The OSLW and OLW cannot be transferred by the original purchaser. Any transfer by the original purchaser voids the OSLW or OLW, as applicable.

Any fraudulent activity or abuse of the OSLW and/or the OLW voids coverage. Ooze reserves the right to determine, in its sole discretion, whether conduct is fraudulent or abusive. Ooze is not liable for any losses arising from or related to fraudulent or abusive warranty claims.

Limit of liability

In no event will Ooze be liable to you or any third party for any indirect, incidental, consequential, special or exemplary damages arising out of the use of the Covered Device, including, without limitation, property damage, loss of value of the Covered Device or any third party products that are used in or with the Covered Device, or loss of use of the Covered Device or any third party products that are used in or with the Covered Device, even if Ooze has been advised of the possibility of such damages.

Ooze has no liability for any damage or destruction to Covered Devices attached property. Notwithstanding any damage you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, tort (including negligence) or otherwise), the entire liability of Ooze is limited to the amount paid by you for the Covered Device. Some states and/or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Device not working?

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Damage caused by attempting to access internal device components