If your Ooze stops working, we’ll make it right.

File a claim in about two minutes. No serial number, no receipt, no ID upload.

Start a warranty claim Check on a claim Did a device get very hot, smoke, melt, spark or hurt someone?

What do you need?

Start a warranty claimMy device stopped working. Bought on oozelife.com or anywhere else.Start a warranty claim

Return something unopenedUnopened items from oozelife.com within 30 days of delivery, for store credit.
Check on a claimSee where your claim, replacement or credit is.

Our promise

A new one, or store credit

The replacement is free. Shipping is free on oozelife.com orders delivered in the last 30 days, otherwise $7.85.

Show us it isn’t working

Upload photos or a short video. No need to mail anything unless we ask.

An answer within 1 business day

A person reviews every claim and tells you why if we can’t approve it.

How claims work

1
Upload photos or a short video showing the device and that it doesn’t work.
2
Choose a new one (same product) or store credit.
3
Our support team reviews it within 1 business day.
Once approved, your replacement ships or your credit is added. If only a part failed (like Hover tips or a Duplex 2 base), we may send the part. If we need the device back first, we email a prepaid label.

What’s covered

Ooze devices with a battery are covered against defects: won’t turn on, won’t charge, won’t hold a charge, or a button or screen that stops working.

year warranty

Twist Slim Pen 2.0
Smart Battery 650 mAh
Standard Series 650
Twist Series
Digit 400 mAh
Quad 2

year warranty

All other current Ooze devices

Devices bought in or before October 2024 use the legacy terms.

Not covered

Glass, silicone, cartridges, atomizers and other accessories without a battery
Drops, water, leaks from cartridges, and normal wear
Devices that were opened, modified, or used with non-Ooze chargers
The Wink Flashlight Pen
The Movez speaker (the battery is covered)

Damaged or lost in shipping

If you added package protection at checkout, file a claim with Seel or ShipInsure. The provider and claim link are on your order confirmation. Without package protection, contact the carrier.

File a claim in about two minutes.

No serial number, no receipt, no ID upload.

Start a warranty claim

Our promise

A new one, or store credit

The replacement is free. Shipping is free on oozelife.com orders delivered in the last 30 days, otherwise $7.85.

Show us it isn’t working

Upload photos or a short video. No need to mail anything unless we ask.

An answer within 1 business day

A person reviews every claim and tells you why if we can’t approve it.

How claims work

Upload photos or a short video showing the device and that it doesn’t work.

Choose a new one (same product) or store credit.

Our support team reviews it within 1 business day.

Once approved, your replacement ships or your credit is added. If only a part failed (like Hover tips or a Duplex 2 base), we may send the part. If we need the device back first, we email a prepaid label.

What’s covered

Ooze devices with a battery are covered against defects: won’t turn on, won’t charge, won’t hold a charge, or a button or screen that stops working.

year warranty

Twist Slim Pen 2.0
Smart Battery 650 mAh
Standard Series 650
Twist Series
Digit 400 mAh
Quad 2

year warranty

All other current Ooze devices

Devices bought in or before October 2024 use the legacy terms.

Not covered

Glass, silicone, cartridges, atomizers and other accessories without a battery
Drops, water, leaks from cartridges, and normal wear
Devices that were opened, modified, or used with non-Ooze chargers
The Wink Flashlight Pen
The Movez speaker (the battery is covered)

Damaged or lost in shipping

If you added package protection at checkout, file a claim with Seel or ShipInsure. The provider and claim link are on your order confirmation. Without package protection, contact the carrier.